Delivery methods
Timeframes and costs
| Service | Delivery time | Cost |
|---|---|---|
| USPS Ground Advantage | 2-5 business days | $4.95 |
| UPS Ground | 1-3 business days | $8.50 |
Estimated delivery times count business days following carrier receipt. Shipments to regional postal zones may require an additional 1 to 2 business days.
- Standard dispatch is complimentary for purchases exceeding $60 within United States; orders below this threshold incur a fee of $4.95.
- Transit requires 1 to 3 business days following handover to the carrier.
- Orders logged prior to 14:30 on regular working days transfer to shipping that same day.
- Items may be returned within 45 days of documented receipt, provided containers remain sealed, unused, and in original packaging.
- Payment: cash on delivery, bank transfer.
Order processing
Transactions registered before 14:30 on scheduled operating days are processed and dispatched that afternoon. Invoices finalized past this cut-off, on Saturday, Sunday, or statutory holidays transfer to dispatch on the subsequent business day. An automated message containing your reference number is dispatched upon checkout completion.
Every bottle features an airtight induction-sealed foil barrier, a child-resistant safety cap, and an outer tamper-evident neck shrink band. Products are packed inside insulated bubble-lined corrugated cartons with recyclable moisture absorbers to prevent thermal degradation during transit.
Tracking your parcel
Upon dispatch, an automated shipment notification containing a direct tracking number is sent via email and SMS text alert, permitting end-to-end package monitoring.
Lost or delayed parcel
Should shipment tracking show zero progress across 5 business days, notify [email protected] with your order reference. Our team initiates an investigation with the freight carrier and provides either a replacement dispatch or a complete refund, per your instruction, within 10 business days of filing.
Damaged on arrival
Inspect the parcel immediately upon physical receipt. If external transit damage or broken container safety seals are observed, photograph the affected items and outer carton, refuse delivery or contact support within 48 hours for immediate replacement processing.
Payment methods
Available settlement channels are Cash on delivery, Bank transfer. We never solicit payment card numbers or online banking credentials via phone or email.
Delivery outside United States
We fulfill dispatches to designated jurisdictions. Applicable shipping rates and transit timelines appear during checkout prior to payment confirmation. Import clearance charges and regional taxes, where applicable, remain the liability of the recipient.
Questions about this policy
Submit inquiries to [email protected] or reach our desk at +1 (218) 528-9662 throughout Mon-Fri 08:45-16:45. Every message receives a reply within one business day.
Nordic Timber Nutrition